Texas Department of Housing & Community Affairs - Building Homes and Strengthening Communities

TDHCA Complaint Process

Per 10 Texas Administrative Code §1.2, the Texas Department of Housing and Community Affairs has a process to address complaints about its properties and programs.  Within 15 business days, the complainant will receive a response from the Department either that the complaint has been resolved or that it will be resolved by a certain date. After that, the complainant will be notified about the complaint at least quarterly until final resolution.

Please note that once a complaint is entered into the Department's Complaint Submission System, all information entered could be subject to a Public Information Request.

TDHCA-funded Property or Program

All complaints must be submitted in writing by one of the following three ways:

Submit a written complaint online by selecting this link or by mail to PO Box 13941, Austin, TX 78711-3941 or by fax to 512-475-0070. The Complaint Submission System is to be used only for complaints dealing with TDHCA programs and funded properties. TDHCA-funded properties can be found online by searching our Vacancy Clearinghouse.

Issues not falling under TDHCA jurisdiction, (e.g. public housing authorities, non-TDHCA funded programs or properties, and homeowner associations) cannot be resolved by TDHCA.


Housing Tax Credits or Bonds

For complaints or concerns about developments proposed in applications for Housing Tax Credits or Bonds, please submit directly to the Multifamily Finance Division by email to elizabeth.henderson@tdhca.state.tx.us or marni.holloway@tdhca.state.tx.us or phone (512) 463-9784.

Please note that complaints/concerns or other public comments about developments proposed in applications for Housing Tax Credits or Bonds will not receive a response from the Department. The complaint/concern or other public comment will be noted in the development's application file.

Manufactured Housing

For complaints relating to manufactured housing, please go to the Manufactured Housing (MH) section to download a complaint form.

Disaster Recovery

Effective July 1, 2011, the Community Development Block Grant Disaster Recovery (CDBG-DR) Programs were transferred to the Texas General Land Office (GLO) from the Texas Department of Housing and Community Affairs (TDHCA) and the Texas Department of Rural Affairs (TDRA). For Disaster Recovery related complaints, please see the GLO's Complaint web page: http://www.glo.texas.gov/cf/comments/index.cfm.