TDHCA Complaint Process
Per 10 Texas Administrative Code §1.2, the Texas Department of Housing and Community Affairs has a process to address complaints about its properties and programs. Within 15 business days, the complainant will receive a response from the Department either that the complaint has been resolved or that it will be resolved by a certain date. After that, the complainant will be notified about the complaint at least quarterly until final resolution.
Please note that once a complaint is entered into the Department's Complaint Submission System, all information entered could be subject to a Public Information Request.
Texas Rent Relief Program
Texas Rent Relief Program (TRRP) complaints are processed separately from complaints about other TDHCA-funded programs and properties. If you would like to submit a complaint related to the Texas Rent Relief Program, please do so at this link: CLICK HERE (Smartsheet.com).
TDHCA-funded Property or Program (other than Texas Rent Relief Program)
Complaints about a TDHCA-funded property or program may be submitted in writing by one of the following three ways:
- Submit a written complaint online by selecting this link – CLICK HERE (if your complaint is about the Texas Rent Relief Program do not use this link. Instead see paragraph above and use the TRRP ‘Smartsheet’ link provided)
- by mail to PO Box 13941, Austin, TX 78711-3941
- by fax to 512-469-9609
The Complaint Submission System is to be used only for complaints dealing with TDHCA programs and funded properties, excluding Texas Rent Relief complaints. See section above for how to submit complaints related to the Texas Rent Relief Program. TDHCA-funded properties can be found online by searching our Vacancy Clearinghouse. Individuals with a disability may request a reasonable accommodation to submit complaints over the phone by calling (512) 475-3800 or toll free: (800) 525-0657.
Issues not falling under TDHCA jurisdiction, (e.g. public housing authorities, non-TDHCA funded programs or properties, and homeowner associations) cannot be resolved by TDHCA.
Exceptions
Housing Tax Credits or Bonds
For complaints or concerns about developments proposed in applications for Housing Tax Credits or Bonds, please submit directly to the Multifamily Finance Division by email to elizabeth.henderson@tdhca.state.tx.us or phone (512) 463-9784.
Please note that complaints/concerns or other public comments about developments proposed in applications for Housing Tax Credits or Bonds will not receive a response from the Department. The complaint/concern or other public comment will be noted in the development's application file.
Manufactured Housing
For complaints relating to manufactured housing, please go to the Manufactured Housing (MH) section to download a complaint form.
Disaster Recovery
Effective July 1, 2011, the Community Development Block Grant Disaster Recovery (CDBG-DR) Programs were transferred to the Texas General Land Office (GLO) from the Texas Department of Housing and Community Affairs (TDHCA) and the Texas Department of Rural Affairs (TDRA). Disaster Recovery related complaints can be submitted anonymously by calling 1-877-888-0002 or visit GLO’s Complaints page (www.glo.texas.gov).
